DOCUMENT:Q130067 05-NOV-1999 [pcmail] TITLE :PC Ext: Err Msg: Unable to Access :XTN\xxxxxxxx.XTN... PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== EXTERNAL.EXE reports the following when it tries to deliver a mail message: Unable to access :XTN\xxxxxxxx.XTN. Check the access rights. With the verbose (-v) parameter enabled, this line is added after the error: Statistics update failed. in the SESSION.LOG and on the screen. However, Mail is still delivered to the destination postoffice. CAUSE ===== This error can occur if the xxxxxxxx.XTN file has a read-only attribute assigned, or if the network does not allow write access. After delivering mail, External attempts to update the month-to-date (MTD) and year-to-date (YTD) totals in the .XTN file on the postoffice. If this fails due to network rights, the above errors occur. RESOLUTION ========== Remove the read-only attribute and make it RW. If it is network related, give the xxxxxxxx.XTN file RW access. You may also get the error if this XTN file is locked open by another process. If the postoffice is on a Windows NT Server, in File Manager, select the .XTN file in question. Press ALT+ENTER, and select Open By and close the file. If the postoffice in on Novell NetWare, then use Monitor or Rconsole to release the lock. Additional query words: 3.2x MTA ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 Version : WINDOWS:3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.