DOCUMENT:Q128628 12-NOV-1999 [pcmail] TITLE :PC Ext: External Reports Incorrect Version PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0a,3.2,3.2a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, versions 3.0a, 3.2, 3.2a ------------------------------------------------------------------------------- SYMPTOMS ======== After you upgrade EXTERNAL.EXE from a previous version, the Mail External program displays the incorrect version information. CAUSE ===== This may happen if you try to perform the upgrade while the Mail External program is running, because both EXTERNAL.EXE and ASYNC.OVL are locked open during the External process. RESOLUTION ========== 1. Stop the External Message Transfer Agent (MTA). 2. Backup the following files from the \MAILEXE directory using the MS-DOS Copy command: EXTERNAL.EXE ASYNC.OVL X25ATLAN.OVL X25EICON.OVL 3. Copy the new files to the existing \MAILEXE directory: EXTERNAL.EXE ASYNC.OVL X25ATLAN.OVL X25EICON.OVL 4. Start the External MTA. MORE INFORMATION ================ There are three ways to display the version of the Mail External program: 1. Run the External program (recommended). 2. Type the following, and press ENTER: " External /?" (without the quotation marks) 3. Type the following, and press ENTER: "External /h" (without the quotation marks) With version 3.2.16 of the Mail External program, the use of the command line switches will result in an Invalid Option error, and then it will display 3.2.16, even if the .OVL files are incorrect. The preferred method of checking the version is to run EXTERNAL.EXE. All of the update files including EXTERNAL.EXE and all three .OVL files should be copied to the \MAILEXE directory. When the Mail External program runs, it takes the version number from all ASYNC.OVL files, even if the /CommDisable or -a option is used. The Mail External program also checks the other .OVL files (X25ATLAN.OVL and X25EICON.OVL) during an X.25 connection. Additional query words: 3.00a 3.20 3.20a external.ini command line ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN320a kbMailPCN300a Version : WINDOWS:3.0a,3.2,3.2a ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.