DOCUMENT:Q118888  11-JUL-1999  [pcmail]
TITLE   :PC Ext: First Contact Form for Microsoft Mail EXTERNAL.EXE
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:2.10 3.00 3.20 3.50
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail for PC Networks, versions 2.1, 3.0, 3.2, 3.5 
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SUMMARY
=======

Please use the checklist in this article to collect information about your
system before calling Microsoft Product Support Services. You will be able to
work more effectively with a Microsoft Support Professional if all the
information needed to trace and solve your problem is available. Include any
troubleshooting steps you have taken in an effort to resolve the problem. Please
be as complete and specific as possible when you fill out this form.


MORE INFORMATION
================

Microsoft EXTERNAL.EXE Problem Report Form
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Version of Microsoft Mail:   2.1c          2.1d          2.1e
                             3.0           3.0a          3.0b
                             3.2

Version of EXTERNAL.EXE:__________________________
NOTE: The version number will be displayed while EXTERNAL.EXE runs.

Number of Postoffices in Use:_________________

Network Operating System:_____________________

EXTERNAL.EXE Machine
     Manufacturer:_______________    Processor:___________
     RAM Size:___________            Operating System:_________
     Operating System Version:___________
     Available Memory:__________

Where does EXTERNAL.EXE reside?  on the server   local

Are you using:  Direct drives   Dynamic drives   Both

If asynchronous transfer:
     Modem Manufacturer:______________   Modem Model:___________
     Modem Script:____________           Script Size & Date:_______________
     Is a full nine-pin cable being used?  yes   no
     Is XON/XOFF turned off?  yes   no
     Is RTS/CTS turned on?  yes   no
     Is data compression turned off?  yes   no
     Is error correction turned off?  yes   no
     Are the modems on each side identical?  yes   no

List the command-line options used or EXTERNAL.INI file options used:

Problem Description:

Additional query words: 2.10 3.00 3.20 3.50 External Mail program fcc

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN300 kbMailPCN350 kbMailPCN210
Version           : 2.10 3.00 3.20 3.50

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