DOCUMENT:Q118504 31-OCT-1999 [pcmail] TITLE :PC Ext: X.25 Err Msg: Mail Retry Count Exceeded... PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== Sending numerous attachments to multiple recipients via the External Mail program (EXTERNAL.EXE) across an X.25 connection may fail with the following error message: Mail retry count exceeded sending to STATUS ====== Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail for PC Networks. This problem is corrected in EXTERNAL.EXE version 3.2.12. If you do not have version 3.2.12 (or later), you can download EXTUPD.EXE, a self-extracting file, on the following services: - Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home page, click the Support icon. Click Knowledge Base, and select the product. Enter kbfile EXTUPD.EXE, and click GO! Open the article, and click the button to download the file. - Internet (anonymous FTP) ftp ftp.microsoft.com Change to the Softlib/Mslfiles folder. Get EXTUPD.EXE - The Microsoft Network On the Edit menu, click Go To, and then click Other Location. Type "mssupport" (without the quotation marks) Double-click the MS Software Library icon. Find the appropriate product area. Locate and Download EXTUPD.EXE. For additional information about downloading, please see the following article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services MORE INFORMATION ================ This problem does not exhibit itself until the combined number of attachments and recipients reaches some unspecified limit. In many cases, reducing the number of attachments or recipients will eliminate the problem. In extreme cases, only one attachment may be sent to any specific group of recipients. This problem is more prone to show when connecting multiple postoffices via Async or X.25 communications, running the MS-DOS version of EXTERNAL.EXE. Additional query words: 3.20 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 Version : WINDOWS:3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.