DOCUMENT:Q142196  30-OCT-1999  [pcmail]
TITLE   :PC Gen: BackOffice Mail Server Has Serial Number 0799-99992
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.5
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail for PC Networks, version 3.5 
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SYMPTOMS
========

When you install the Microsoft Mail Server version 3.5 from Microsoft BackOffice
version 1.5, it creates an invalid serial number for the postoffice.

NOTE: The serial number created is 0799-99992.

CAUSE
=====

The serial number 0799-99992 will be assigned to the postoffice if:

 - The installation of the Mail Server was installed using only disk 2 of the
   BackOffice CD package, and you ran the Setup program from any of the Mail
   subdirectories.

-or-

 - The installation of the Mail Server was installed from a BackOffice Test
   Platform or BackOffice Solution Providers package.

RESOLUTION
==========

If the Mail Server was installed using only disk 2, the postoffice should be
reinstalled using disk 1. Complete the integrated installation procedure by
selecting Setup from disk 1. The integrated installation will give the Mail
Server a valid serial number.

If the Mail Server was installed using either the BackOffice Test platform or
BackOffice Solutions Provider CDs, these Mail Server are not intended for use in
a production environment and are used for testing purposes only and will have
limited functionality.


MORE INFORMATION
================

If the installation of the Mail Server version 3.5 was done using BackOffice
version 1.5, and it contains an invalid serial number in a live production
environment, you should contact Microsoft Product Support Services for
assistance.

Additional query words: 3.50 799-99992

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN350
Version           : WINDOWS:3.5

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