DOCUMENT:Q140076 08-NOV-1999 [pcmail] TITLE :PC Gen: Err Msg: User Not in the POL... PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2a,3.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, versions 3.2a, 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== GIMPORT.EXE does not simplify the administrative overhead associated with groups spanning multiple postoffices. Every member of a group spanning multiple postoffices MUST exist in the Postoffice Address List (POL) prior to running GIMPORT, or you will get the following error for each user not on the list: User "mailbox name" not in postoffice address list. Cannot add to group XXX. CAUSE ===== One or more users in the group file that spans multiple postoffices was not present in the POL prior to running GIMPORT. RESOLUTION ========== In order for the GIMPORT process to work correctly, each External postoffice must have all users from all other External postoffices appear in their POL prior to running GIMPORT.EXE. GIMPORT can only create, modify, or delete groups containing Microsoft Mail users that are present in the POL. NOTE: You can automatically add users to the POL by using the IMPORT.EXE program that is included with Microsoft Mail for PC Networks. All users included in the group file spanning multiple postoffices will have to be manually added to each of the External Postoffice Lists prior to executing the GIMPORT process. Additional query words: 3.20a 3.50 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320a kbMailPCN350 Version : WINDOWS:3.2a,3.5 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.