DOCUMENT:Q130317  19-OCT-2000  [pcmail]
TITLE   :PC Mac: Cannot Access New Messages on Windows NT 3.5 Server
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.2
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail for PC Networks, version 3.2, on platform(s):
    - the operating system: Mac OS (ALL) 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use the Microsoft Mail for PC Networks, Macintosh workstation to
connect to a version 3.2 Microsoft Mail for PC Networks postoffice installed on
Microsoft Windows NT Server version 3.5, you may receive the following error
message when you attempt to read new messages:

   Error reading mail. Possibly previously deleted.

This error typically indicates one of the following:

 - The MAI file is not accessible.

 - The file may be missing.

 - The user does not have adequate permissions to view the file.

If the Windows NT 3.5 server is restarted, the messages already sent will then be
accessible to the Macintosh clients. However, no new messages will be available.

CAUSE
=====


After you install Services for Macintosh (SFM) on a computer running Windows NT
Server version 3.5, you can encounter file permission problems on the Macintosh
volume. For example, file permissions are not applied to files dynamically on
the Macintosh volume. As a result, Macintosh clients cannot view the files. The
problem occurs with the volume being rooted at the root of the drive.

WORKAROUND
==========

You can create the Macintosh volume on the NT Server in a subdirectory off of
the root directory.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 3.5. This
problem is corrected in the latest U.S. Service Pack for Windows NT version 3.5.

Additional query words: 3.20 mac

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3
Version           : WINDOWS:3.2

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.