DOCUMENT:Q143391 21-OCT-2000 [pcmail] TITLE :PC Mac: Err Msg: Could Not Create Preferences File... PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0x OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, version 3.0x, on platform(s): - the operating system: Mac OS (all) ------------------------------------------------------------------------------- SYMPTOMS ======== When you run the Macintosh workstation version 3.0 and higher, you may receive the following error message: Microsoft Mail Fatal Error: Could not create preferences file in System Folder NOTE: The only button available in this dialog is Finder, which will return you to the Finder. CAUSE ===== The preferences file is either locked or corrupt. RESOLUTION ========== To determine if the file is locked: 1. Open the System Folder. 2. Select the file MS Mail/PC LANs Prefs. 3. From the File menu, choose Get Info. If the Locked check box is selected, clear it and close the dialog box. If the preferences file is not locked, it may be corrupt. The MS Mail/PC LANs Prefs file is recreated when you run the workstation. Therefore, you can drag the file to the trash, and run the workstation to check for corruption. Additional query words: 3.00 3.0.6 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 Version : WINDOWS:3.0x ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.