DOCUMENT:Q112287  20-NOV-1999  [pcmail]
TITLE   :PC WFW: Err Msg: This PostOffice Cannot Be Updated...
PRODUCT :Microsoft Mail For PC Networks
PROD/VER::3.0,3.2
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail and Schedule+ Extensions for Microsoft Windows for Workgroups, version 3.0 
 - Microsoft Mail for Windows Update for Microsoft Windows for Workgroups, version 3.2 
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SYMPTOMS
========

When you use version 3.0 of Microsoft Extensions for Windows for Workgroups or
version 3.2 of the Microsoft Mail Update for Windows for Workgroups, you may
receive the following error message:

   This Postoffice cannot be updated. Consult Microsoft Product
   Support Services for more information.

CAUSE
=====

Two different situations will result in the same error message.

Situation 1
-----------

The Extend program cannot be run on a server postoffice. Extend may only be
performed on a Windows For Workgroups postoffice.

If the postoffice is not a Windows For Workgroups postoffice, you do not need to
run the Extend utility. The Extend utility is only for use with Windows for
Workgroups postoffices to extend them to the full functionality of a full
Microsoft Mail for PC Networks postoffice. After the Extend utility is run
successfully, then the Update program should be used to give the postoffice the
full functionality of a Microsoft Mail postoffice.

Situation 2
-----------

The Update program cannot be run on a Windows for Workgroups postoffice.

If you run the Update program without first running the Extend utility or if you
do not have a valid Microsoft postoffice, you will receive the error:

   This Postoffice cannot be updated. Consult Microsoft
   Product Support Services for more information.

If you do NOT have Windows for Workgroups and have not yet created a Microsoft
Mail postoffice, you must run the Install program instead of the Update program.
If you have any existing Microsoft Mail postoffice, you should run the Update
utility to add the features of the new version of Microsoft Mail while retaining
the definitions of the older postoffice.

Additional query words: 3.00 3.20 WFW WFWG MSMail

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Keywords          :  
Technology        : kbMailSearch kbScheduleSearch kbWFWSearch kbZNotKeyword3 kbMailScheduleX320
Version           : :3.0,3.2

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