DOCUMENT:Q127077 09-NOV-1999 [pcmail] TITLE :PC Win: Code Page Translation Incorrect for Custom Templates PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0,3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for Windows, versions 3.0, 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== Versions 3.0 and 3.2 of Microsoft Mail for Windows may display data in an imported custom template as solid blocks. CAUSE ===== The solid blocks represent the characters of the original equipment manufacturer (OEM) character set that either does not appear in the ANSI character set or exists at a different position in the ANSI character set. Therefore, some characters in the OEM character set cannot be displayed in Windows using an ANSI-set font. RESOLUTION ========== If an application must display these characters under Microsoft Windows, an OEM-set font is required. STATUS ====== Microsoft has confirmed this to be a problem in versions 3.0 and 3.2 of the Microsoft Mail for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. MORE INFORMATION ================ For the most part, Microsoft Windows uses fonts organized according to the ANSI character set. Windows also supports fonts that use the same OEM character set that MS-DOS uses. The OEM character set varies between computers and depends on the code page ROM installed on the computer. For example, computers manufactured in the United States use a character set called Code Page 437. Additional query words: 3.00 3.20 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMail300 kbMail320 Version : WINDOWS:3.0,3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.