DOCUMENT:Q126453 10-NOV-1999 [pcmail] TITLE :PC Win: Err Msg: Cannot Find XXXXXXXX.DRV PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2,3.2a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for Windows, versions 3.2, 3.2a ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to print from versions 3.2 and 3.2a of Microsoft Mail for Windows, you may receive the following error message: Cannot find xxxxxxxx.drv where xxxxxxxx is the name of the default printer driver. CAUSE ===== This error message will occur if the printer driver is not in the working directory. RESOLUTION ========== To check the location of the working directory: 1. From Program Manager, select the Microsoft Mail for Windows icon. 2. From the File menu, choose Properties. MORE INFORMATION ================ This error message will also occur if there is an older version of the printer driver contained in the working directory that is currently being used by the Windows system. This is true if there is a shared network Windows installation or shared network printing environment where there may be an older version of a printer driver in the network directory, but a newer driver on your local or user directory. Additional query words: 3.20 3.20a printing problem driver ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMail320 kbMail320a Version : WINDOWS:3.2,3.2a ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.