DOCUMENT:Q101139 28-OCT-1999 [pcmail] TITLE :PC Win: Err Msg: MAIL SYSTEM ERROR PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for Windows, version 3.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When Microsoft Mail for Windows cannot read a mail message from the postoffice, the following message is displayed as the text of the mail message: ==== MAIL SYSTEM ERROR ===== Mail could not read the entire message from the postoffice. Some parts of the message may be missing. Ask the sender to resend the message. CAUSE ===== This error message is displayed when the text of the mail message (that is, the .MAI file) is either corrupted or missing. If the problem is an isolated case, it was most likely caused by a network problem when the file was written. RESOLUTION ========== If the problem occurs repeatedly, check the following: - Do all of the .MAI subdirectories exist (MA0-MAF)? - Does the user have persistent network problems? - Are old or custom gateway processes running on this postoffice? - Do all users have sufficient rights for all mail subdirectories? Additional query words: 3.00 errmsg alert ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMail300 Version : WINDOWS:3.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.