DOCUMENT:Q104819 08-NOV-1999 [pcmail] TITLE :PC Win: Err Msg: Switching Between Private and Shared Folders PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0,3.0b,3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for Windows, versions 3.0, 3.0b, 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== With versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows, if you try to switch between private and shared folders, the following error message may be displayed: There was an error switching between private and shared folders. Check your message file and your network connection to the postoffice. CAUSE ===== This error occurs if the FOLDROOT.IDX file is inaccessible. The FOLDROOT.IDX file should be present in the FOLDERS\PUB subdirectory of the Microsoft Mail for PC Networks postoffice database. This problem may occur if the FOLDROOT.IDX file is not present in the FOLDERS\PUB subdirectory, if the PUB subdirectory does not exist, or if the entire FOLDERS subdirectory does not exist. RESOLUTION ========== If the FOLDROOT.IDX file is missing, restore this file to the FOLDERS\PUB subdirectory from a backup copy. If the subdirectories are missing, create them and restore their contents from a backup copy. Additional query words: 3.00 3.00b 3.20 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMail300 kbMail320 kbMail300b Version : WINDOWS:3.0,3.0b,3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.