DOCUMENT:Q126660 12-NOV-1999 [pcmail] TITLE :PC Win: Images Pasted into a Mail Message Are Blank PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0,3.0b,3.2,3.2a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for Windows, versions 3.0, 3.0b, 3.2, 3.2a ------------------------------------------------------------------------------- SYMPTOMS ======== If an image is cut from another application and pasted into a Mail message, it may not be visible to the recipients. When the recipient reads the message, the space where the image should be will be blank. If the recipient double-clicks the blank space, the following error message appears: Pictures and bitmaps cannot be activated. CAUSE ===== This is because the Windows Clipboard pastes the image into the message using a device-dependent format based on the video driver. Once the message reaches the recipient's machine, the image will only be seen if the video driver can understand the information from the sender's machine. RESOLUTION ========== The sender should paste the image into Paintbrush, then save it as a bitmap (.BMP) file. The sender can attach the .BMP to the Mail message. Because .BMP files are device-independent, all recipients will be able to see the image when they double-click the Paintbrush icon in the Mail message, assuming they have Paintbrush installed. Additional query words: 3.00 3.00b 3.20 3.20a pasted images ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMail300 kbMail320 kbMail300b kbMail320a Version : WINDOWS:3.0,3.0b,3.2,3.2a ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.