DOCUMENT:Q96501  28-OCT-1999  [pcmail]
TITLE   :PC Win: Incorrect Unread Message Count
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.0,3.0b
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail for Windows, versions 3.0, 3.0b 
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SYMPTOMS
========

An incorrect unread message count appears in the version 3.0 Microsoft Mail for
Windows Mail message file (MMF).

CAUSE
=====

This problem is most likely caused by minor corruption of the .MMF file.

RESOLUTION
==========

.MMF file integrity checking is available in in version 3.0b of Microsoft Mail
for Windows. You can view version information by choosing About from the Mail
Help menu. To obtain a Mail version 3.0b upgrade at no extra charge, contact
Microsoft Corporate Sales at (800) 227-4679.

You may also use the utility REVERT.EXE. REVERT.EXE resets the unread count for
the Mail message file (MMF). The REVERT.EXE utility is available as part of the
Database Maintenance Utilities document.

To obtain the document containing the Database Maintenance Utilities, please see
the following article in the Microsoft Knowledge Base:

   Q99419 PC DB: Database Maintenance Utilities (Complete)


MORE INFORMATION
================

It is possible to check and repair some forms of corruption. When you sign in to
Mail, type your password and press the ENTER key, then immediately hold down the
SHIFT key. Continue to hold down the SHIFT key until you are prompted to confirm
checking of the .MMF file. The check may take a few minutes or several hours,
depending on the size of your .MMF file. A status bar will appear, indicating
the progress of the check.

Additional query words: 3.00 3.00b

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMail300 kbMail300b
Version           : WINDOWS:3.0,3.0b

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