DOCUMENT:Q97651 11-NOV-1999 [pcmail] TITLE :PC WRmt Win: Problems Installing with DoubleSpace PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0,3.0b,3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Remote for Windows, version 3.2 - Microsoft Mail for Windows, versions 3.0, 3.0b, 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install both version 3.2 of Microsoft Mail Remote for Windows and version 3.0, 3.0b, or 3.2 of Microsoft Mail for Windows, and when you use the Microsoft MS-DOS version 6.0 DoubleSpace utility, if actual disk space is low, Mail Remote for Windows may create a corrupt (incomplete) message store file (MSMAIL.MMF), and Mail for Windows will not start. CAUSE ===== When hard disk space is low, DoubleSpace incorrectly reports the amount available to use. RESOLUTION ========== Microsoft MS-DOS 6 includes an item in the README.TXT file explaining that encrypted files, such as MSMAIL.MMF, are not compressed with utilities such as DoubleSpace or Stacker. However, performance can be improved if you store the .MMF on an uncompressed drive. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft MS-DOS version 6.0 and DoubleSpace. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. MORE INFORMATION ================ Additional query words: 3.00 3.00b 3.20 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMail300 kbMail320 kbMail300b kbMailRemote320 Version : WINDOWS:3.0,3.0b,3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.