DOCUMENT:Q103905 10-NOV-1999 [pcmail] TITLE :PC WRmt: Cannot Create New .MMF If Old Location Unavailable PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Remote for Windows, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== Version 3.2 of Microsoft Mail Remote for Windows may return the following error message Your message file could not be found followed by: Open Message File After the error message, even if you change to a different directory, Mail Remote ignores the change to the directory and creates a new Mail message file (.MMF) in the directory listed on the OfflineMessages line of the MSMAIL.INI file. CAUSE ===== This error occurs only when the Mail Remote for Windows .MMF file is moved to a floppy disk or to a network drive, and you start Mail with the floppy disk out of the drive or with the network drive disconnected. If this occurs, it is impossible to create a new message file from the dialog box. Following the design of Microsoft Mail for PC Networks, Mail Remote for Windows ignores changed directories when you are in the dialog box for creating a new message file. Because the old location is not available (due to the floppy disk being out of the drive or the network connection missing), the error appears. RESOLUTION ========== To work around this problem, either modify or comment out the OfflineMessages line in the MSMAIL.INI file. STATUS ====== Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail Remote for Windows. We are researching this problem and will post new information here in the Knowledge Base as it becomes available. Additional query words: 3.20 errmsg ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailRemote320 Version : WINDOWS:3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.