DOCUMENT:Q99107 30-OCT-1999 [pcmail] TITLE :PC WRmt: Cannot Download Only Unread Messages PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0,3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Remote for Windows, versions 3.0, 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== If you are using version 3.2 of Microsoft Mail Remote for Windows, there is no way to download only unread messages. CAUSE ===== This problem is due to a limitation of EXTERNAL.EXE from versions 3.0 and 3.2 of Microsoft Mail for PC Networks. MORE INFORMATION ================ Suppose you are running Mail Remote for Windows at work. You want to retrieve all the messages from the postoffice and delete them from the mailbag ("Send All and Retrieve Unread Messages"). Yet you are also running Mail Remote for Windows at home. From home, you want to use headers ("Send All and Retrieve Selected Messages") to see if there is any mail, read mail at home, and when you come into work the next day you would like that mail retrieved and stored in your message store file (MMF). However, messages you read at home are not retrieved to your office. To get them, you must change the setup at work, get headers, mark everything for retrieval, connect to Mail, and then change the setup back to receive all messages. However, there is no way to ask EXTERNAL.EXE for all unread messages. There also is no way to determine whether or not a read message already exists in the inbox, so downloading all messages would create duplicates. Additional query words: 3.20 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailRemote320 Version : WINDOWS:3.0,3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.