DOCUMENT:Q119427 30-OCT-1999 [pcmail] TITLE :PC WRmt: Err Msg: MAILSPL Caused a GP-Fault in MSRMT.DLL PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Remote for Windows, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you launch version 3.2 of Microsoft Mail Remote for Windows, a network disconnect icon may be displayed at the bottom right corner of the message view center. When you try to send a message by choosing View, Connect Now, the following error message may be displayed: MAILSPL--An error has occurred in your application When you choose Close, the following error messages may be displayed: MAILSPL caused a General Protection Fault in module MSRMT.DLL MSMAIL caused a General Protection Fault in module USER.EXE CAUSE ===== This may be caused by a missing OUTBOX.MBG and possibly a missing OUTBOX.KEY. RESOLUTION ========== Create a new OUTBOX.MBG file in the C:\WINDOWS\MSMAIL\MSRMT\MBG subdirectory and an OUTBOX.KEY file in the C:\WINDOWS\MSMAIL\MSRMT\KEY subdirectory. To Create a New OUTBOX.KEY File ------------------------------- c:\windows\msmail\msrmt\key>debug outbox.key File not found -rcx CX 0000 :230 -f100,32f,0 -w -q To Create a New OUTBOX.MBG File ------------------------------- c:\windows\msmail\msrmt\mbg> type nul > outbox.mbg Additional query words: 3.20 gpf ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailRemote320 Version : WINDOWS:3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.