DOCUMENT:Q97468 07-NOV-1999 [pcmail] TITLE :PC WRmt: Mail Does Not Display Friendly Names from Headers PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Remote for Windows, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use headers for mail retrieval with version 3.2 of Microsoft Mail Remote for Windows, the messages listed show only mailbox names, not friendly names. This makes choosing which messages to download difficult if you are looking for messages from known senders. It is not possible to get the friendly name from the message header. CAUSE ===== The Microsoft Shared File System (SFS) transport never looks up the friendly names because they are already contained in the message. As a result, there is no support to look up a mailbox entry and return the friendly name associated with that mailbox. To provide this, the headers dialog would have to search all the entries in the appropriate address directories and check to see if the given mailbox is in the list and then return the associated friendly name. Because of the time required to search, it is not appropriate for relatively slow telephone/modem connections. It could not be guaranteed to work on all addresses because messages coming through gateways may not have entries in any of the address directories (that is, the Global Address List (GAL), local postoffice or Personal Address Book (PAB)), but they may still have a friendly name in message header somewhere. It is not possible to get the friendly name without the mail item itself. Mail cannot do a look-up of the friendly name because mailbox IDs are unique only within the same postoffice, and we do not know which postoffice the mail header came from. STATUS ====== Microsoft has confirmed this to be a problem in versions 3.0, 3.0a, and 3.2 of Microsoft Mail for PC Networks. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: 3.20 3.00 3.00a ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailRemote320 Version : WINDOWS:3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.