DOCUMENT:Q114404 07-DEC-2000 [pcmail] TITLE :PROFS: First Contact Form for PROFS Gateway PRODUCT :Microsoft Mail For PC Networks PROD/VER::3.2,3.3,3.4,3.4a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Gateway to IBM PROFS and OfficeVision, versions 3.2, 3.3, 3.4, 3.4a ------------------------------------------------------------------------------- SUMMARY ======= Please use the checklist in this article to collect information about your system before you call Microsoft Product Support Services. You are able to work more effectively with a Microsoft Support Professional if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form. There are ten articles of this type, one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces): x 4 0 0 f c c m s f c c 3 c o m f c c p r o f s f c c m c i f c c s m t p f c c f f a p i f c c s n a d s f c c f a x f c c c o n n f c c MORE INFORMATION ================ MICROSOFT PROFS GATEWAY PROBLEM REPORT FORM REMEMBER: All LAN configuration questions must be answered. Check with the LAN administrator, if necessary. LAN Side -------- Version of HOSTDISP or VMGATE: 1.0 2.0a 2.0h 2.0f 2.1a 2.1b 3.0 3.2 3.3 3.4 3.4a MICROSOFT MAIL Postoffice version: __________________________ Network name: __________________________ Postoffice name: __________________________ Emulator: DCA IRMA Novell Version: _________________ How is the emulator configured? (DFT, CUT) What command line options are being used? _________________________ Amount of RAM free prior to starting HOSTDISP: ____________________ LAN operating system: _________________ Version: __________________ Other LAN Questions ------------------- Any TSRs Loaded? YES/NO. List them: Do SEND and RECEIVE work from the MS-DOS Prompt? YES/NO Host Configuration ------------------ Host software version: (Check RELEASE DATA)______________________ Is Distribution Manager running? (Check REL-DM DATA in version 3.3) YES/NO. Version: _______________ Is GRF running? (Check REL-GRF DATA in version 3.3) YES/NO. Version: _______________ VM version: _______________________ Size of virtual storage: (check Q STOR) ___________________________ Size of the 191 disk: Other Host Questions -------------------- RSCS version: _________________ Did the software upload correctly? Check: (PWACKSUM BASE) (PWACKSUM DISTRMGR) (PWACKSUM GRF) What are the routes and reroutes? Describe the problem -------------------- Additional query words: profsfcc ====================================================================== Keywords : Technology : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateIBMPROFS320 kbMailGateIBMPROFS330 kbMailGateIBMPROFS340 kbMailGateIBMPROFS340a Version : :3.2,3.3,3.4,3.4a Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.