DOCUMENT:Q86157 20-NOV-1999 [pcmail] TITLE :PROFS: How to Stop the Gateway If It Is "Looping" PRODUCT :Microsoft Mail For PC Networks PROD/VER::3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Gateway to IBM PROFS and OfficeVision, version 3.2 ------------------------------------------------------------------------------- SUMMARY ======= If the Microsoft Mail gateway appears to be in an infinite loop, and no mail is getting through in either direction, then you should stop and restart the gateway. The only way to stop the VM side of the gateway is by typing HX. This is short for Halt eXecution, and is used to stop any VM/CMS program. If the gateway is looping, you may have to type HX (type HX and press ENTER) several times before the gateway stops. At the CMS prompt, you should check the gateway VM ID's reader for any files that could not be processed and were causing the looping. These files should be deleted or returned to the originator. To restart the gateway, type IPL CMS and press ENTER. Additional query words: 3.20 pcmail profsvm ====================================================================== Keywords : Technology : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateIBMPROFS320 Version : :3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.