DOCUMENT:Q87178 11-NOV-1999 [pcmail] TITLE :PROFS: Information Required to Troubleshoot LAN-Side Problems PRODUCT :Microsoft Mail For PC Networks PROD/VER::3.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Gateway to IBM PROFS and OfficeVision, version 3.0 ------------------------------------------------------------------------------- SUMMARY ======= When troubleshooting problems with the LAN side of the Microsoft Gateway to IBM PROFS, Microsoft Product Support Services (PSS) needs as much information as possible about the problem and your site's gateway configuration: - Please supply the versions of both the Gateway and Host Access code, and possibly the release of the postoffice that is installed on the local-area network (LAN). Also, we may need to know the type of 3270 emulation program the gateway PC is using. - Please describe the problem as accurately and as definitively as possible. For example, rather than stating that "the gateway is down," use a more accurate description, such as "LAN mail is not getting uploaded to the host, and the resulting files are being copied into the VMGATE\ERR subdirectory." - If describing the problem is difficult, the best single source of problem information is usually the VMGATE.LOG file in the LOG subdirectory of the mail system database. Use the -V -Q -L options to generate a very detailed log of gateway activity, which will hopefully indicate the reason why the problem is occurring. For a first contact form you can use to collect needed information, query the Knowledge Base for this word: profsfcc REFERENCES ========== "Microsoft Mail Gateway to IBM PROFS and OfficeVision LAN Administrator's Guide" Additional query words: 3.00 pcmail profslan troubleshooting ====================================================================== Keywords : Technology : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateIBMPROFS300 Version : :3.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.