DOCUMENT:Q96658 05-NOV-1999 [pcmail] TITLE :PROFS: VM Host Screen Keyboard Locks Up PRODUCT :Microsoft Mail For PC Networks PROD/VER::2.1b,3.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Gateway to IBM PROFS and OfficeVision, versions 2.1b, 3.0 ------------------------------------------------------------------------------- SUMMARY ======= When the Microsoft Mail Gateway to PROFS, versions 2.1b and 3.0, process files, the keyboard on the VM host portion of the gateway locks up and the PROFS gateway hangs or crashes. When you view the VM host screen, the X-F keyboard lock up symbol appears on the lower left corner of the screen. The Host screen keyboard locks up because the gateway does not set the Reset key after it executes a command. In versions of VMGATE.EXE earlier than version 3.0, you had to restart the gateway, bringing up both the LAN and host sides. VMGATE version 3.0 uses a new algorithm when it sends a string to the MS-GATE VM ID. In the new algorithm, VMGATE sends the following keystrokes before it sends a string: - RESET - HOME - ERASE EOF to perform these tasks: - ensure that the host screen is ready to accept a new screen - position the cursor at the start of the input field - erase any string that was entered previously Note: HOSTDISP version 2.1b does not correct this error. Additional query words: 2.10b 3.00 hang crash hung ====================================================================== Keywords : Technology : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateIBMPROFS300 kbMailGateIBMPROFS210b Version : :2.1b,3.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.