DOCUMENT:Q114407  06-NOV-1999  [pcmail]
TITLE   :SMTP: First Contact Form for SMTP Gateway
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:MS-DOS:2.1b,3.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail Gateway to SMTP, versions 2.1b, 3.0 
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Please use the checklist in this article to collect information on your
system before calling Microsoft Product Support Services. You will be able
to work with a Microsoft service engineer much more efficiently if all the
information that might be needed to trace and resolve your problem is in
front of you. In addition, any troubleshooting information the article may
include may also help you solve your problem. Please be as complete and as
specific as possible when you fill this form out.

There are ten articles of this type--one for each gateway product. Each
is different, so find the one suited to your case by searching these
keywords:

    x400fcc          msfcc
    3cpmfcc          profsfcc
    mcifcc           smtpfcc
    ffapifcc         snadsfcc
    faxfcc           connfcc


               MICROSOFT SMTP GATEWAY PROBLEM REPORT FORM

MICROSOFT MAIL        Post office version: _____________________

                             Network name: _____________________

                         Post office name: _____________________

Gateway version:   3.0 new       3.0 update        2.xx

TCP/IP version:   MS    FTP    LAN Workplace for MS-DOS    Pathways

Network operating system:    LAN Man    Novell    Pathworks    NFS

List any error messages

Is this a new installation?   YES/NO


Has it worked before?   YES/NO

Is the problem common to one user?   YES/NO

Is the problem common to one post office?   YES/NO

Can you send?  YES/NO      Receive?   YES/NO

Is problem intermittent or consistently reproducible? ________________

If Novell, check database for hidden files, rights, etc.

Get a log file (procedure below) as well as these CFG files in the
SMTP directory: ADDR_MAP.CFG and LOCAL.CFG. Mail, fax, or email the
new SMTPGATE.LOG file to Microsoft Product Support Services.
 

To get a log file
-----------------

1. Stop the SMTP Gateway.

2. Type: "ren <maildata drive>\log\smtpgate.log <maildata
   drive>\log\smtpold.log" (without the quotation marks)

3. Add: "-Cd", "-Gacsy" and "-Lacsy" to the "smtpgate" startup command.

4. Restart gateway to recreate the error.

Describe the problem
--------------------

Additional query words: smtpfcc

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Keywords          :  
Technology        : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateSMTP300
Version           : MS-DOS:2.1b,3.0

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