DOCUMENT:Q129140 05-NOV-1999 [pcmail] TITLE :SMTP: Gateway Hangs While Processing Message PRODUCT :Microsoft Mail For PC Networks PROD/VER:MS-DOS:3.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Gateway to SMTP, version 3.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The Microsoft Gateway to SMTP hangs in the middle of processing a message. CAUSE ===== The Cisco Systems IGS router needs Firmware version 9.0.2 or later for SMTP mail to move correctly. The IGS is a model of the Cisco Systems router. If a previous version of the firmware for this model is used, the Microsoft Mail Gateway to SMTP processes until the message is sent through the gateway to the router and then hangs. RESOLUTION ========== To enable mail to flow correctly through the gateway, update the firmware on the IGS Cisco Systems router. Once the firmware is updated, mail will be processed correctly. MORE INFORMATION ================ The SMTPGATE.LOG file will contain a portion that resembles the following: : : : [tx] MAIL FROM: [rx] 250 ... Sender ok [tx] RCPT TO: [rx] 250 ... Recipient ok [tx] DATA [rx] 354 Enter mail, end with "." on a line by itself [tx] ...message body... After this, the gateway hangs. For additional information, please see the following article in the Microsoft Knowledge Base: Q101461 Microsoft Mail SMTPGATE.EXE Version 3.0.9 Update Additional query words: 3.00 ====================================================================== Keywords : Technology : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateSMTP300 Version : MS-DOS:3.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.