Cannot Use Natural Keyboard Elite in MS-DOS Mode

ID: Q182826


The information in this article applies to:


SYMPTOMS

When you start your computer or restart your computer in MS-DOS mode, the Natural Keyboard Elite may not function properly. In addition, you may receive either of the following error messages:

Keyboard Error
or
Keyboard Not Present


CAUSE

This issue can occur if you connect the Natural Keyboard Elite to your computer using a Universal Serial Bus (USB) adapter and your computer's BIOS does not support USB keyboards. Your computer's BIOS must support USB keyboards for the Natural Keyboard Elite to work in MS-DOS.


RESOLUTION

To resolve this issue, contact your computer manufacturer to inquire about obtaining an updated BIOS that supports USB keyboards.

To work around this issue, use one of the following procedures:


MORE INFORMATION

For additional information about using the USB adapter with the Natural Keyboard Elite, please see the following article in the Microsoft Knowledge Base:

Q182796 Connecting the Natural Keyboard Elite Using a USB Adapter

Additional query words: hooked connection linked broken frozen


Keywords          : kbenv kbhw mnk kbimu 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: April 28, 1999