"Cannot Start PageMaker" Error If OLE Extension Is Missing

ID: Q142955

The information in this article applies to:

Microsoft Office for the Macintosh, versions 4.0, 4.2, 4.2.1, 4.2.1a, 4.2.1b

SYMPTOMS

When you start PageMaker 6.0 for the Power Macintosh, you may receive the following error message:

   Cannot start PageMaker. PageMaker could not launch because the
   Microsoft OLE Extensions are not installed properly. 7527:6624.

When you start PageMaker 6.0 for the Macintosh, you may receive the following error message:

   Cannot start PageMaker. The Microsoft OLE Extension is not installed.
   7527:6622.

CAUSE

The error message occurs when the Microsoft OLE extensions included with PageMaker are not properly installed or loaded into memory. PageMaker installs the following OLE files:

   Microsoft OLE Extension     version 2.0.7
   Microsoft OLE Automation    version 2.0.6
   Microsoft OLE Library       version 2.0.6
   Standard OLE Types          version 2.0.5 (Installed in the Type
                               Libraries folder)

RESOLUTION

To resolve this problem, contact Adobe technical support. They have a technote available to help you troubleshoot the error. You can contact Adobe technical support to obtain the technote as follows:

   The Adobe World Wide Web site at http://www.adobe.com/support/ 

   Adobe FaxYI Service: (425) 628-2757

   Adobe BBS: (425)623-6984

   On CompuServe type "go adobe" or "go aldus"

   Anonymous FTP at ftp.adobe.com

   Adobe technical Support (800)288-6832 or (425)628-5728

The PageMaker products included here are manufactured by Adobe Systems, Incorporated, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional reference words: 6.00 6.01 macword page maker aldus can not run cannot execute word6 xl xl5 excel powerpoint ppt ppt4 4.00 4.20 4.21 4.21a 4.21b 5.00

Keywords          : kb3rdparty kberrmsg offmac 
Version           : MACINTOSH:4.2,4.2.1,4.2.1a,4.2.1b
Platform          : MACINTOSH

Last Reviewed: November 18, 1997