Errors Reading CD-ROM Drive When Starting Office Shortcut Bar

ID: Q156874

The information in this article applies to:

Microsoft Office for Windows 95, version 7.0
Microsoft Office 97 for Windows

SYMPTOMS

When you use the Microsoft Office Shortcut Bar, you may receive the following error when the Office Shortcut Bar is started:

MSOffice.exe - Drive not ready
The drive is not ready for use; the door may be open. Please check
drive <X> and make sure that a disk is inserted and that the drive
door is closed.

where <X> is the CD-ROM drive on the computer.

CAUSE

This problem may occur when the following conditions are true:

You install a Matsushita LF-#1094c PD CD-ROM drive on a computer running Microsoft Windows NT, version 3.51.

-and-

The Matsushita LF-#1094c PD CD-ROM drive contains a read-only compact disc, or the drive is empty.

-and-

You start the Office Shortcut Bar.

MORE INFORMATION

When the Office Shortcut Bar is started, it makes a call to the Windows registry to get feedback from the Windows NT CD-ROM driver. Under Microsoft Windows NT 3.51, this call produces an error when the Matsushita LF-#1094c PD CD-ROM drive is installed and the drive is empty or contains a read-only compact disc.

NOTE: The error does not appear if the drive contains a writable cartridge.

If the Matsushita PD LF-#1094C CD-ROM drive is installed and the drive does not contain a writable cartridge, this problem occurs in any program that makes a call for feedback from the Windows NT CD-ROM driver.

The following programs or utilities may exhibit this behavior:

Microsoft System Information (Msinfo.exe)

Performance Monitor (Perfmon.exe)

This behavior does not occur on a computer running Microsoft Windows 95 or Microsoft Windows NT, version 4.0.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: OFF97 OFF95 7.00a OSB 8.0 8.00 cdrom


Keywords          : offosb 
Version           : WINDOWS:7.0,97
Platform          : WINDOWS 
Issue type        :

Last Reviewed: June 2, 1999