OFF: Problems Using Version 1.0 of Power Mac Office Extension

ID: Q134909

The information in this article applies to:

Microsoft Word for the Macintosh, versions 6.0, 6.0.1
Microsoft Excel for the Macintosh, versions 5.0, 5.0a
Microsoft Office for the Macintosh, version 4.2.1

SYMPTOMS

In Microsoft Word 6.0 or Microsoft Excel 5.0, when you click the File menu, Word may produce a "Type 3" error or it may stop responding (hang).

This problem occurs if the following items are installed on your computer:

Global Village TelePort or PowerPort software

Office4.2x Update for Power Mac (version 1.0)

Note also that a similar problem may occur with a product called PopupFolder from Inline Software if you are using the Open or Save dialog box.

CAUSE

This problem is caused by an extension conflict between the Global Village Tool Box (or PopupFolder) and the Office 4.2x Update for Power Mac extension. Removing either of these extensions will keep the problem from occurring.

RESOLUTION

This problem has been corrected with version 1.0.1 of the "Office4.2x Update for Power Macintosh" extension, available in an updated version of the Application Note. The Application Note number is MC1164.

For information on how to obtain this Application Note, please see the following article in the Microsoft Knowledge Base:

Q130776 AppNote: "Office 4.2x Update For Power Mac" (MC1164)

MORE INFORMATION

Global Village
1144 E Arquez Avenue
Sunnyvale, CA 94086
(408) 523-1000

Inline Software (a division of Focus Enhancements, Inc.)
Woburn, MA

(817) 935-1515
(800) 453-7671

The original extension has this file information.


   Name                               Date      Version   Size
   ------------------------------------------------------------------

   Office4.2x Update for Power Mac    6/1/95      n/a     2,884 bytes

The new extension has this file information.


   Name                               Date      Version   Size
   ------------------------------------------------------------------

   Office4.2x Update for Power Mac    7/12/95    1.0.1    2,694 bytes

Additional query words: macword global village gx toolbox stf popup folders 4.21


Keywords          : kberrmsg kbprint kbsetup offmac xlmac 
Version           : MACINTOSH:4.2,4.2.1
Platform          : MACINTOSH 
Issue type        :

Last Reviewed: June 2, 1999