OFF: Troubleshooting Installation from Compact Disc Media

• Microsoft Office 97 for Windows
• Microsoft Office for Windows 95, versions 7.0, 7.0a, 7.0b

SUMMARY

This article contains information about troubleshooting problems that may occur when you install Microsoft Office 7.0 or Microsoft Office 97 from compact disc.

MORE INFORMATION

This article contains information about troubleshooting the installation of Microsoft Office from compact disc. The steps in this article help you verify that your CD-ROM drive can correctly read the Microsoft Office compact disc.

For information about troubleshooting the installation of Microsoft Office setup from floppy disks, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q135648
   TITLE     : Troubleshooting Win95 Application Floppy Disk Problems

   ARTICLE-ID: Q124970
   TITLE     : Troubleshooting DMF Issues

Inspect and Clean the Compact Disc

To verify that the compact disc is clean and free of scratches, inspect the shiny side of the disc. Clean the disc by wiping it with a soft cloth in a straight line, starting from the center of the disc and wiping towards the edge. If there are no visible scratches, and if the errors still occur after you clean the compact disc, follow the steps in the next section. If the compact disc appears scratched, try a new compact disc.

If you determine that you have a damaged Microsoft Office Setup compact disc, you can order a new compact disc. To obtain a replacement compact disc, call the Microsoft Order Desk at (800) 360-7561 and request a replacement compact disc. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web page at:

   http://www.microsoft.com/worldwide/default.htm

To determine whether the disc is damaged, follow these steps:

1. Insert the Microsoft Office disc into the CD-ROM drive.

2. Click Start, point to Programs, and then click MS-DOS Prompt.

3. At the MS-DOS prompt, change to the CD-ROM drive (usually drive E) and type the following command:

         dir /s
   

For more information about using the MS-DOS command prompt, see your Windows printed documentation or online Help.

Disable the CD-ROM Drive Cache

If the error message appears while you are reading from a CD-ROM drive, try disabling the CD-ROM drive cache. Although disabling the drive cache may make the drive more reliable, it reduces performance. To disable the CD-ROM drive cache, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. In Control Panel, double-click System.

3. Click the Performance tab and click File System.

4. Click the CD-ROM tab, click No Read-Ahead in the "Optimize access pattern for" list.

5. Verify that the Supplemental Cache Size slider is positioned in the far left position (the Small setting), and then click OK.

1. Click Start, and then click Run.

2. In the Open box, type "sysedit" (without the quotation marks), and then click OK.

3. Examine the Autoexec.bat file. Look for a line that references the Smartdrv.exe file, for example:

         C:\WINDOWS\Smartdrv.exe
   

   Make this line a remark by typing "REM" (without the quotation marks) at the beginning of the line.

4. Click Exit to quit the System Configuration Editor. When you are prompted to save changes, click Yes.

   ARTICLE-ID: Q132882
   TITLE     : Computer Hangs Copying Data from CD-ROM Drive

You may need to install real mode CD-ROM drive drivers under Microsoft Windows 95 when you are troubleshooting problems that occur when you install Microsoft Office. For information about installing real mode CD- ROM drivers, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q167069
   TITLE     : Installing Real Mode CD-ROM Drivers for Office Installation

Disabling the Compact Disc AutoPlay Feature in Windows 95

Windows 95 continuously detects whether a CD is inserted in the CD-ROM drive. When a CD is detected, Windows 95 checks the volume for an Autorun.inf file. If the volume contains an Autorun.inf file, programs listed on the "open=" line in the file are run. This feature is called AutoPlay.

To disable both the automatic running of CDs and the automatic playing of audio CDs, follow these steps:

1. Click Start, point to Settings, and click Control Panel. In Control Panel, double-click System.

2. Click the Device Manager tab.

3. Double-click the plus sign next to CD-ROM, and then double-click the CD- ROM driver entry.

4. On the Settings tab, click to clear the "Auto Insert Notification" check box.

5. Click OK or "Close until you return to Control Panel." When you are prompted to restart your computer, click Yes.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q141059
   TITLE     :How to Disable Automatic CD-ROM Running and Audio CD Playing

Disable Enhanced BIOS Features

WARNING: Incorrectly altering hardware BIOS settings can cause serious problems that may cause your computer to fail to start or function properly. Microsoft cannot guarantee that problems that result from the incorrect setting of hardware BIOS options can be solved. Alter the hardware BIOS settings at your own risk.

Most computers have several enhanced settings that allow the computer to fully utilize the computer hardware. These high-speed settings can cause the system to become unstable; disabling these features may make the computer more stable. Contact your computer manufacturer for information about entering the basic input/output system (BIOS) and changing the BIOS settings. You can enter the BIOS on most systems immediately after turning on the power. Usually a keystroke (for example, pressing DEL) is required to enter the BIOS. The common features that can interfere with Microsoft Office programs are the following:

   Memory Shadow RAM
   Video Shadow RAM
   Internal Cache
   External Cache
   Built-in Virus Protection

Check for Software Updates

Outdated and incompatible software may also cause error messages to appear. Check with the manufacturer of the computer for various software updates, such as BIOS updates, original equipment manufacturer (OEM) Windows updates, and CD-ROM drive driver updates.

Office 97: Test Your CD-ROM Drive by Using Microsoft System Information

You can also use Microsoft System Information that is included in Microsoft Office 97 to verify the integrity of a CD. In Microsoft System Information, see the CDROM device entry.

To test your CD-ROM drive with Microsoft System Information, follow these steps:

1. Insert the Microsoft Office 97 compact disc into the CD-ROM drive.

2. On the Start menu, click Run. In the Open box, type the following

         <drive letter>:\os\msapps\msinfo\msinfo32.exe
   

   where <drive letter> is the drive letter for the CD-ROM drive, and then click OK.

   For example, type the following:

         d:\os\msapps\msinfo\msinfo32.exe
   

3. Click CD-ROM in the left pane. If there are multiple CD-ROM drives installed on your computer, click the correct drive letter.

• Drive
• Volume
• Total Space
• Transfer File
• Transfer Size
• Data Transfer Rate
• CPU Util @ 300kb/s
• Integrity File
• Data Transfer Integrity
• Device
• Description

Additional Query Words: OFF97 OFF95 OFF tshoot

Keywords          : OffWinSetup
Version           : WINDOWS:7.0,7.0a,7.0b,97
Platform          : WINDOWS
Issue type        : kbtshoot