OFF95: CTRL+Clicking Button on Office Shortcut Bar Hangs Office

ID: Q134276

The information in this article applies to:

SYMPTOMS

When you hold down the CTRL key, and click a button on the Office Shortcut Bar, you may receive an Illegal Operation error message. If you click Details, a message similar to the following appears:

MSOFFICE caused an invalid page fault in module MSOFFICE.EXE at
0137:5000170c.
Specifically, this problem may occur when you hold down the CTRL key and click the Office Compatible button on the Office toolbar.


CAUSE

This problem occurs if you hold down the CTRL key and click a button on the Office Shortcut Bar that is created for a network share or a folder on a network share, if the path to the target folder uses the Universal Naming Convention (UNC). For example, if a button on the Office Shortcut Bar has the following shortcut target

\\computer\share

-or-

\\computer\share\user
you receive the Illegal Operation error message when you hold down CTRL and click this button on the Office Shortcut Bar.

This problem occurs when you hold down the CTRL key and click the Office Compatible button on the Office toolbar after performing a Run From Network Server installation of Microsoft Office, because the target for this shortcut is incomplete, and points only to the network server where Microsoft Office was installed.

You do not need to hold down the CTRL key when you click a button on the Office Shortcut Bar. Although you can hold this key in Windows when you double-click a folder in My Computer to prevent a new window from opening for the selected folder (the folder appears in the active window instead), this key does not change the functionality of opening a file or folder from the Shortcut Bar. When you click a button for a folder on the Office Shortcut Bar, the folder opens in a new window.

Note that this problem does not occur when you hold down CTRL and click a button for a second folder deep on the network drive. For example, this problem does not occur if you hold down the CTRL key and click a button on the Office Shortcut Bar with the following shortcut target:
\\computer\share\user\files
Additionally, this problem does not occur if the shortcut target uses a persistent connection to the network, such as F:\user.


RESOLUTION

To avoid receiving an Illegal Operation error message when you click a button on the Office Shortcut Bar, do not hold down the CTRL key when you click a button.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.


REFERENCES

For more information about adding a button to the Office Shortcut Bar, click the Index tab in Microsoft Office Help, type the following text

adding buttons
and then double-click the selected text to go to the "Add A Toolbar Button For A File Or Folder To The Office Shortcut Bar" topic.

Additional query words: OSB crash gpf 


Keywords          : offwin 
Version           : 7.00
Platform          : WINDOWS 
Issue type        :

Last Reviewed: June 2, 1999