OFF95: Hang Using Send Command with Lotus Notes and TCP/IP

ID: Q135002

The information in this article applies to:

Microsoft Office for Windows 95, version 7.0
Microsoft Excel for Windows 95, version 7.0
Microsoft Word for Windows 95, version 7.0
Microsoft PowerPoint for Windows 95, version 7.0

SYMPTOMS

When you use the Send command to use your E-mail program to send a document to another person, you may receive the following error message:

An error has occurred in your program. To keep working anyway, click
Ignore and save your work in a new file. To quit this program, click
Close.

You will lose information you entered since your last Save.

Note that this problem may also occur when you use the Send Mail button on the Workgroup toolbar in Microsoft Excel.

CAUSE

This behavior occurs when you send mail from an application if you are using Lotus Notes release 3.30 or earlier with the TCP/IP network protocol.

This problem prevents you from sending a document, workbook, or presentation using your Lotus Notes mail program.

This problem does not occur if you are using the Lotus cc:Mail program, or if you use Lotus Notes with a different network protocol, such as IPX.

RESOLUTION

To work around this problem, use a network protocol other than TCP/IP (if possible).

STATUS

This problem occurs when you use Microsoft Excel version 7.0, Microsoft Word version 7.0, or Microsoft PowerPoint version 7.0 and Lotus Notes version 3.3 or earlier. Microsoft is researching this problem and will post new information here as it becomes available.

MORE INFORMATION

The following information is taken from the "Lotus cc:Mail or Lotus Notes" section in the Xlreadme.txt file (located in the folder to which you installed Microsoft Excel):

There are known problems with Lotus Notes 3.3 TCP/IP network protocol
support which are being addressed in a future version of Lotus Notes.
These problems will prevent Microsoft Excel from sending mail through
the current versions of 16 bit Lotus Notes when Lotus Notes is using
TCP/IP as its network protocol. Using a protocol other than TCP/IP
solves the problem.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: word6 powerpt


Keywords          : kb3rdparty kbnetwork offwin xlwin 
Version           : windows:7.0
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 28, 1999