OFF97: Admin Setup Reports Not Enough Free Space

ID: Q156815

The information in this article applies to:

SYMPTOMS

When you perform an administrative installation ("setup /a") of Microsoft Office 97 to a network server, the Setup program may display the following error message:

There is not enough disk space to complete installation. You can
change your installation options, continue installation, or exit
Setup.
This occurs even though there is ample free space on the hard disk to which you are installing Microsoft Office 97.


CAUSE

This may occur if the network server to which you are installing contains more than 4 gigabytes (4 GB) of free space.


RESOLUTION

If you receive the aforementioned error message, and you are sure that enough space is available, click "Install Now" to continue the administrative installation.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.


MORE INFORMATION

When you run the Microsoft Office 97 Setup from a machine running Windows NT, the mechanism in the Setup program that calculates free disk drive space "wraps" at every 4 GB. So, if the disk to which you are installing Microsoft Office 97 contains more than 4 GB of free space, the Setup program incorrectly reports the amount of free space and may even warn you that there is not enough free space available.

For example: 


                      Free Space
   Actual             Calculated        Amount of Free Space
   Free Space         By Setup          Ignored by Setup
   --------------------------------------------------------------------
   500 MB             500 MB             n/a
   2700 MB (2.7 GB)   2700 MB (2.7 GB)   n/a
   4200 MB (4.2 GB)   200 MB             4000 MB (4 GB)
   6700 MB (6.7 GB)   2700 MB (2.7 GB)   4000 MB (4 GB)
   8100 MB (8.1 GB)   100 MB             8000 MB (8 GB) (two intervals)
If the hard disk to which you are installing has between 4 and 4.5 GB free, or between 8 and 8.5 GB free, you may receive an error message stating that not enough space is available. If you are sure that enough space actually is available, click "Install Now" to override the disk space warning.

Note, this error does not occur when you perform an administrative installation from a computer running Windows 95. However, in Windows 95, the Setup program indicates that a maximum of 2 GB of free space is available, even if the true amount of free space is higher.

Additional query words: OFF97 


Keywords          : kbsetup kbusage kbprb offwinsetup offNIW 
Version           : 97
Platform          : WINDOWS 
Issue type        :

Last Reviewed: May 25, 1999