OFF97: Can't Insert Multiple Channel TIFF in 97 Programs

ID: Q157296

The information in this article applies to:

SYMPTOMS

When you attempt to insert a tagged image file format (TIFF) image in a document you created in the products listed at the beginning of this article, the following error message appears

An error occurred while importing the file <File name>.
where <File name> is the name of the document.

In addition, if you attempt to open the image in Microsoft Photo Editor, the following message appears:
Can't open file.


CAUSE

This problem occurs when the TIFF image contains a grayscale image and two extra samples, called alpha channels. The Microsoft TIFF import filter reads only the greyscale image; it does not read multiple alpha channels.


WORKAROUND

To work around this problem, use either of the following methods.

Method 1. Open the TIFF image in the program in which it was created. Either delete the extra channels or "split" the image into three separate channels, and then resave the file as a TIFF image.

Method 2. If you do not have the program in which the image was created, but you have another graphics program, open the image in that program, and then save the image in one of the graphics formats supported by the products listed at the beginning of this article.


STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.


MORE INFORMATION

For more information about the graphics formats that Word 97 supports, click the Index tab in Microsoft Word Help, type the following text

graphic
and then double-click the selected text to go to the "Graphics file types Word can use" topic.

Additional query words: 8.00 word8 word97 XL97 PPT97 


Keywords          : 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        :

Last Reviewed: June 3, 1999