OFF97: Err Msg: "Bdrintl.dll Was Unable to Register Itself"

• Microsoft Office 97 for Windows

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

When you run the Microsoft Office 97 Setup program, you may receive the following error message after all files have been copied to your computer's hard disk:

   Bdrintl.dll was unable to register itself in the system registry.

   Microsoft Office 97 Setup was not completed successfully.

CAUSE

This problem may occur if all of the following conditions are true:

• You previously performed a Run From CD installation of Microsoft Office 97 on your computer.

  -and-

• You removed Microsoft Office 97 from your computer by running the Microsoft Office 97 Setup program in maintenance mode and selecting the Remove All option.

  -and-

• You attempt to perform a Typical or Custom installation of Microsoft Office 97 on your computer.

RESOLUTION

Method 1

A utility that fixes a problem that occurs when you run the Microsoft Office 97 Setup program is available.

The following file is available for download from the Microsoft Software Library:

 ~ Bdrinfix.exe (size: 173792 bytes) 

   ARTICLE-ID: Q138552
   TITLE     : How to Obtain Microsoft Support Files from Online Services

For additional information about this utility, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q138552
   TITLE     : Utility to Fix "Bdrintl.dll Was Unable..." Error Is
               Available

Method 2

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

To prevent the error messages from occurring, perform the following steps:

1. On the Start menu, click Run. In the Open box, type "regedit" (without the quotation marks), and click OK.

2. In the Registry window, click the plus sign (+) to the left of the following keys, in the order listed:

         HKEY_LOCAL_MACHINE
         SOFTWARE
         Microsoft
         Shared Tools
   

   Then, click the yellow folder to the left of "Mso97.dll." The text in the status bar should read as follows:

         My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\
            Mso97.dll
   
   

3. On the Edit menu, click Delete, and then click Yes to delete the key.

4. On the Registry menu, click Exit.

5. Run the Microsoft Office 97 Setup program.

1. Use Windows Explorer to manually create the following folders on your hard disk drive (usually drive C):

         Program Files\Microsoft Office
         Program Files\Microsoft Office\Office
   

   If you are installing to a different location, create the Office folder there instead.

   NOTE: The Program Files folder should already exist on your hard disk. If it does not, create it before you create the above folders.

2. Copy the following files from the Office folder on your Microsoft Office 97 compact disc:

         Mso97.dll
         Mso7enu.dll
         Mso97fx.dll
         Msoc.dll
         Bdrintl.dll
   

   Paste the files in the Program Files\Microsoft Office\Office folder on your hard disk. If you are installing to a different location, paste the files into the Office folder in that location instead.

3. Search your hard drive for the Mso97.dll and rename or delete it. If the Mso97.dll file is allowed to remain in the Windows\System folder, you may receive the following error message:

         Error loading Office International DLL
   

4. Run Microsoft Office 97 Setup.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

When you install Microsoft Office 97 on your computer, a number of keys are added to the registry. One of these keys, Mso97.dll, refers to the location of the Mso97.dll file.

When you perform a Run From CD installation of Microsoft Office 97, the Mso97.dll key in your Registry is set to refer to the folder on the compact disc that contains Mso97.dll. If you then use the Remove All option in Microsoft Office 97 Setup, the Mso97.dll key may not be removed.

This may cause problems if you then attempt to perform a Typical or Custom installation of Microsoft Office 97.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q162916
   TITLE     : OFF97: Office Assistant Doesn't Appear