Office Setup Hangs After Type of Installation Is Selected

ID: Q124760

The information in this article applies to:

• Microsoft Office for Windows, versions 4.2, 4.3
• Microsoft PowerPoint for Windows, version 4.0
• Microsoft Word for Windows, version 6.0
• Microsoft Excel for Windows, version 5.0

SUMMARY

Microsoft Office Setup may stop responding (hang) after you choose the type of installation, that is, Typical, Complete/Custom, or Laptop/Minimum.

CAUSE

This problem may occur if any of the following conditions are true:

• You are using a third-party shell or menu program to start Windows.

  -or-

• You are using a third-party shell in Windows.

  -or-

• You have less than 512 bytes environment space.

WORKAROUNDS

Method 1: If you start windows from a third-party shell, you may

          need remark out the command that starts the menu program from
          your AUTOEXEC.BAT file by typing REM at the beginning of that
          line.

          and change the Shell= line to read the following:

             Shell=progman.exe

          To increase environment space, add or edit the following line in
          the CONFIG.SYS file to read the following

             Shell=c:\<dos>\command.com c:\<dos> /p /e:512

          where <dos> is the directory where MS-DOS is installed,
          and "/e:512" may be increased to "/e:1024."

Additional reference words: 4.20 4.30 lock

Last Reviewed: September 10, 1996