Office: Setup Disk 1 Missing SETUP.EXE File

ID: Q122521

1.00 1.10 7.00 7.00b WINDOWS kbsetup kberrmsg

The information in this article applies to:

The Microsoft Setup program for Windows, version 1.0, 1.1
Microsoft Office for Windows, versions 4.0, 4.2, 4.2c, 4.3, 4.3c
Microsoft Office for Windows 95, versions 7.0, 7.0b
Microsoft Project for Windows, version 4.0

SYMPTOMS

When you run the Microsoft Office Setup program, you may receive the following error message:

   SETUP.EXE could not be found

Additionally, the Setup Disk 1 contains an incorrect number of files, and does not contain a SETUP.EXE file. There may also be a 0 byte file located on the disk with a name similar to _4EIBM.3.3.

CAUSE

These problems occur if the "NOINT" virus is present on your computer or has infected your Microsoft Setup disks.

WORKAROUNDS

To work around these problems:

1. Run a vaccination utility for the "NOINT" virus. (To obtain this

   utility, contact your local software vendor.)

2. You will need to reinstall Microsoft Office.

To obtain replacement disks for Microsoft Office, call the Microsoft Order Desk at (800) 360-7561. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

   http://www.microsoft.com/worldwide/default.htm

CAUTION: Be sure to check your computer for viruses before you reinstall this or any other software.

STATUS

Microsoft has rigorous quality control measures to insure that viruses are not on disks that we ship. The Setup disks for Microsoft Office are distributed virus-free in sealed, clear, plastic envelopes that display a message about the Microsoft software license agreement. If disks are purchased in any other type of package, they should not be used.

MORE INFORMATION

The following table shows the correct number of files for Disk 1 of each version of Microsoft Office for the 3.5-inch disk sets.

Version         Correct Number of Files

   4.0                   35
   4.0  (Professional)   34
   4.2                   60
   4.2  (CCP)            61
   4.2c (non-DMF)        12
   4.2c (DMF)            10
   4.3                   45
   4.3  (CCP)            46
   4.3c (non-DMF)         8
   4.3c (DMF)            11
   7.0                    8
   7.0b                   8

The NOINT virus is a boot-sector virus that can result in damaged file linkage, changes to system run-time operation, and changes to the boot sector.

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q105212
   TITLE     : Office: Setup Problems May Indicate that System Has Virus

   ARTICLE-ID: Q97704
   TITLE     : NOINT Virus Leaves 17 Files on MS-DOS 6.0 and 6.2 Disks

KBCategory: kbsetup kberrmsg KBSubcategory:

Additional reference words: 1.00 1.10 4.00 4.20 6.20 6.00 7.00 7.00b no int MS-Office S<MSDOS5.0 Publisher

Keywords          :  
Version           : 1.00 1.10 7.00 7.00b
Platform          : WINDOWS

Last Reviewed: May 20, 1999