OFF97: Page Fault in Kernel32.dll Clicking "Look In"

• Microsoft Office 97 for Windows
• Microsoft Word 97 for Windows
• Microsoft PowerPoint 97 for Windows
• Microsoft Excel 97 for Windows
• Microsoft Access 97

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you click Open or Save on the File menu for any of the programs listed at the beginning of this article and click the Look In list, you may receive the following error message:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

   <Program> caused an invalid page fault in module KERNEL32.DLL at
   0137:BFF9A5D0.

CAUSE

These problems may occur if an invalid File Transfer Protocol (FTP) site is included in the Look In list.

WORKAROUND

To work around this problem remove the invalid FTP site from the list. To do this, you must edit the Windows registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

To remove the FTP site, follow these steps:

1. Quit all running programs.

2. Click the Windows Start button, and then click Run.

3. In the Open box, type "regedit" (without the quotation marks), and then click OK.

4. Go to the following Registry key:

        HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Common\Internet
        \FTP Sites
   

   NOTE: The Status bar displays the following:

            My Computer\HKEY_CURRENT_USER\Software\Microsoft\Office
            \8.0\Common\Internet\FTP Sites
   
   

5. Select the FTP Sites folder, go to the Registry menu and click Export Registry File, provide a name for the export file and save it to the desktop.

   NOTE: This step creates a backup of the key so that you can restore the key if necessary. To restore the key, double-click the file after you complete these steps. You can delete this file from the desktop after you are satisfied that the issue is resolved (after you complete these steps).

   Any folders that exist within the FTP Sites folder are the site addresses, (for example the first folder is labeled Site_0).

6. Delete these folders by selecting the folder and clicking Delete on the Edit menu. Click Yes if you are prompted to confirm the deletion.

7. Close the Registry Editor.

MORE INFORMATION

To add a valid FTP site to the Look In list in the Save As or Open dialog box, follow these steps:

1. On the File menu, click Open.

2. Click the Look In list.

3. Scroll down to the bottom of the list and select Add/Modify FTP Locations

4. A dialog box that allows you to add new FTP sites appears. Type the FTP address and click Add. Then click OK.

   ARTICLE-ID: Q161437
   TITLE: OFF97: Errors Appear When You Access an FTP Site

REFERENCES

For more information about opening a file on a FTP site, click Contents And Index on the Help menu, click the Index tab in Microsoft Excel Help, type the following text

   ftp, opening files