OFF97: Setup Error 168 or "Tahoma Font Is Not Present" Error

• Microsoft Access 97
• Microsoft Excel 97 for Windows
• Microsoft Office 97 for Windows
• Microsoft Office Binder 97
• Microsoft Outlook 97
• Microsoft PowerPoint 97 for Windows
• Microsoft Word 97 for Windows

SYMPTOMS

When you run Microsoft Office 97 Setup, you receive the following error message:

   Setup Error 168:
   Setup has encountered a problem updating your system registry.

   The Tahoma font is not present. For best results, please exit
   <application> and run the setup program.

CAUSE

Microsoft Office 97 Setup installs the Tahoma font. If the Setup program is unable to install this font, you may encounter either or both of the error messages listed in the "Symptoms" section of this article. You may receive these errors if the font was not installed during setup or if you manually removed the Tahoma font after the Setup program is finished.

Error Message 1

Setup Error 168: Setup has encountered a problem updating your system registry.

The Microsoft Office 97 Setup program is unable to update the registry if you installed the maximum number of TrueType fonts (approximately 1,000) on your system prior to running the Microsoft Office 97 Setup program.

Error Message 2

The Tahoma font is not present. For best results, please exit <application> and run the setup program.

This error message is displayed because the program cannot find the Tahoma font. You may receive this error message even after the Microsoft Office 97 Setup program has completed successfully. The program does not find the Tahoma font if you have manually removed the font from your system.

RESOLUTION

To resolve the problem, use one of the following methods.

Method 1: Run Setup and Reinstall

If you manually removed the Tahoma font from your system after Office 97 Setup completed successfully, run the Office 97 Setup program and click Reinstall. If this does not resolve the problem, follow the steps for Method 2.

Method 2: Manually Install the Font

If you did not remove the Tahoma font and you have not exceeded the Microsoft Windows 95 TrueType font limit (approximately 1,000) on your computer, you can manually install the font by following these steps:

1. Place the Microsoft Office 97 compact disc in the CD-ROM drive.

2. Click Start, point to Settings, and then click Control Panel.

3. In Control Panel, double-click the Fonts shortcut folder.

4. On the File menu, click Install New Font to open the Add Fonts dialog box.

5. In the Drives list, click the CD-ROM drive.

6. In the Folders list, double-click the OS folder.

7. In the OS folder, double-click the Fonts folder.

8. Locate the Tahoma font and click to select it. Press and hold the CONTROL key, and then click the Tahoma Bold font to select both fonts. Click OK.

9. Close all open windows and reboot your system.

Method 3: Delete Fonts from the System

If you have exceeded the limit in Microsoft Windows 95 for TrueType fonts (approximately 1,000) on your computer, you can delete fonts from your system to reduce the number below 1,000, and then run the Office 97 Setup program again. To do this, use the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. In Control Panel, double-click the Fonts shortcut folder.

3. With the Fonts folder open, click the fonts you want to remove, and drag them to your Recycle Bin.

       -or-
   

   Click the fonts you want to remove and press DELETE. When you are prompted to confirm the deletion of the file, click OK.

4. The number of fonts you need to remove will vary. There is an approximate limit of 1,000 TrueType fonts that can be installed on Windows 95; however, the actual number will vary. If the font names are long, you cannot have as many fonts installed. For example, "Bookman Old Style Bold Italic" is 29 characters long. "Arial" is 5 characters long. You should have fewer TrueType fonts installed on your system if the font names are long.

5. After removing the fonts, restart your system.

6. Run the Microsoft Office 97 Setup program and click Reinstall.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

In the Microsoft Office 97 Setup program, there is no separate option to install the Tahoma font. In most cases, Setup installs it automatically.

REFERENCES

For more information about the limit on the number of TrueType fonts you can have installed on your system, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q131943
   Title     : TrueType Font Limits in Windows 95