OFF97: Strange Cursor Behavior with Office Programs

ID: Q162209

The information in this article applies to:

Microsoft Office 97 for Windows
Microsoft Access 97
Microsoft Excel 97 for Windows
Microsoft PowerPoint 97 For Windows
Microsoft Word 97 for Windows
Microsoft Outlook 97
Microsoft Project for Windows
Microsoft Publisher 98

SYMPTOMS

When you click any of the menus in a Microsoft Office program, and then try to select a menu command, the following problems may occur:

You cannot select any menu items.

-or-

The pointer may unexpectedly shift position on the screen.

-or-

When you click a menu command on a menu, the command may not run. Instead, a different command is executed or the worksheet or object that is underneath the menu is selected.

-or-

When you right-click, and then click a command on the shortcut menu, the command may not run.

CAUSE

These problems occurs if any of the following conditions is true:

The Logitech Enhanced Control Center Software that is included with Logitech MouseWare 7.0 is installed.

-or-

You are using the Logitech mouse driver version 6.42.

RESOLUTION

To resolve this problem, close the Logitech Enhanced Control Center. To do this, follow these steps:

Press CTRL+ALT+DEL to display the Close Program dialog box.

Click the EM_EXEC or E_EXEC program.

Click End Task.

NOTE: These steps close the program only for the current session of Windows. You must contact Logitech for more information about the Logitech Enhanced Control Center.

MORE INFORMATION

Logitech Enhanced Control Center is manufactured by Logitech Incorporated, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For information about how to contact Logitech Incorporated, query in the Knowledge Base for one of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Logitech can be contacted on the Internet at the following World Wide Web Address:

http://www.logitech.com/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: actt see-through e_exec.old OFF97 XL97 AC97 WD97 EM_exe gray disabled wrong Outlook OL97 OL98 PP97


Keywords          : kb3rdparty kbenv kbui xlui 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        :

Last Reviewed: July 23, 1999