OFF98: Error Starting Application If QuickTime Not Enabled

 Last reviewed: March 19, 1998
Article ID: Q178506
The information in this article applies to:
  • Microsoft Office 98 Macintosh Edition
  • Microsoft Excel 98 Macintosh Edition
  • Microsoft Word 98 Macintosh Edition
  • Microsoft PowerPoint 98 Macintosh Edition

SYMPTOMS

When you start one of the programs listed at the beginning of this article, you may receive the following error message: 

   Cannot start the Office Assistant because QuickTime is not installed or
   is not currently enabled. Please install or enable QuickTime and then
   restart your Macintosh if you want to use the Office Assistant.
When you click the Office Assistant button on the toolbar, the Help window is opened rather than the Office Assistant.

NOTE: You may receive this error message when you click the Office Assistant button on the toolbar.

CAUSE

This problem may occur if the either of the following extensions have been disabled or are not installed on your computer: 

   QuickTime
   QuickTime PowerPlug

STATUS

This is by design of Microsoft Office 98 Macintosh Edition.

MORE INFORMATION

Once you receive this error message, it will not be repeated in the other Office programs. For example, if you receive this error message while starting Microsoft Word, you will not receive this error message the next time that you start Microsoft Excel.

Additional query words: XL98 OFF98
Keywords : offassist kbfaq
Version : MACINTOSH:98
Platform : MACINTOSH
Hardware : MAC
Issue type : kbprb
Solution Type : Info_Provided

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Last reviewed: March 19, 1998
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