Office 4.x: Misccm.c Line Error 447 or 448 During Setup

ID: Q163494

The information in this article applies to:

Microsoft Office for Windows, versions 4.2, 4.2c, 4.3, 4.3c
Microsoft Windows NT 4.0

SYMPTOMS

When you run the Setup program for the versions of Microsoft Office listed at the beginning of this article, you receive one of the following error messages multiple times:

Setup Message
Setup has encountered a problem.
Please report File='.\misccm.c', Line='447' to Microsoft Product
Support Services.

-or-

Setup Message
Setup has encountered a problem.
Please report File='.\misccm.c', Line='448' to Microsoft Product
Support Services.

CAUSE

This problem may occur if the following conditions are true:

You are installing Microsoft Office on a computer running Microsoft Windows NT version 4.0.

-and-

Fonts are installed on the computer's hard disk in two different folders:
Winnt\Fonts
Winnt\System

WORKAROUND

To prevent this problem from occurring, remove all fonts from the Winnt\System folder before you run Microsoft Office Setup. To do this:

On the Start menu, click Run. In the Open box, type "cmd" (without the quotation marks), and click OK.

At the MS-DOS prompt, type the following commands, in the order given. Press ENTER after you type each command:
C:
CD\
MD OLDFONTS
MOVE C:\WINNT\SYSTEM\*.TTF C:\OLDFONTS
EXIT
Substitute the appropriate path to your System folder in the MOVE command (for example, C:\WINNT40\SYSTEM).

You can also use Windows Explorer to remove the fonts from the Winnt\System folder. Move all of the files with the .ttf extension from the Winnt\System folder to an empty folder on your hard drive.

After the fonts have been removed from the Winnt\System folder, run Microsoft Office Setup. Setup should run successfully and you should not receive any further error messages.

After Microsoft Office Setup is complete, you can move your fonts back to the Winnt\System folder if you want. You can use Windows Explorer to do this, or you can type the following command at the MS-DOS prompt:

MOVE C:\OLDFONTS\*.TTF C:\WINNT\SYSTEM

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 4.20c 4.30c off4x line=447 line=448


Keywords          : offwinsetup offupgrade offlocal 
Version           : 4.20 4.20c 4.30 4.30c
Platform          : WINDOWS 
Issue type        :

Last Reviewed: May 21, 1999