Random System Errors with RAM Doubler and PCI Power Macs

ID: Q138478

The information in this article applies to:

Microsoft Office for the Macintosh, version 4.2, 4.2.1, 4.2.1a, 4.2.1b

SYMPTOMS

If you use any version of Microsoft Office for the Macintosh listed at the beginning of this article, and you use Connectix RAM Doubler version 1.5.2a or earlier on a Power Macintosh with a PCI bus, you may receive random Type 1 errors, your computer may stop responding (hang), or your computer may experience a system failure.

CAUSE

This problem occurs if you use an older version of RAM Doubler that is incompatible with the newer Power Macintosh computers and Apple System Software version 7.5.2.

The following Power Macintosh computers are equipped with a PCI bus:

RESOLUTION

To resolve this problem, contact Connectix to obtain the RAM Doubler 1.6.1 Updater for Macintosh computers.

NOTE: Until you receive the Updater, use Extension Manager to disable RAM Doubler, and turn on Virtual Memory.

MORE INFORMATION

You can contact Connectix in the following ways:

   Phone     : (800) 950-5880
               (415) 571-5100
   FAX       : (415) 571-5195
   E-mail    : connectix@aol.com
   AppleLink : Connectix
   CompuServe: 75300,1546
   Internet  : http://www.connectix.com

Connectix RAM Doubler is manufactured by Connectix Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional reference words: 4.2 4.21 4.21a 4.21b 6.00 6.01 macword PowerMac Mac hang crash bomb freeze conflict system 7.5.2

Keywords          : kb3rdparty offmac 
Version           : MACINTOSH:4.2,4.21,4.21a,4.21b
Platform          : MACINTOSH
Issue type        : kbprb

Last Reviewed: November 18, 1997