OL97 Err Msg: in Module MSO97.DLL When Opening Folder

 Last reviewed: January 19, 1998
Article ID: Q167616
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

When you click a system file folder in Microsoft Outlook 97, running on Microsoft Windows 95, you may receive the following error message: 

   OUTLOOK caused an Invalid Page Fault
   in module MSO97.DLL at 14F:306C34B9
If you are running on Microsoft Windows NT, the error message may read: 

   An application error has occurred
   and an application error log is being generated
   OUTLOOK.exe
   Exception access violation (0xc0000005), Address 0x58a07ab2.

CAUSE

There is a problem in the Views.dat file. This file stores File Allocation Table (FAT) name space view persistence.

RESOLUTION

To resolve the issue, quit Outlook, rename Views.dat file (normally found in the default Windows directory), and restart Outlook. This rebuilds the Views.dat file.

NOTE: All previous view settings for file system folders will be lost.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base, as it becomes available.

MORE INFORMATION

Steps to Reproduce Problem

  1. In Outlook, click Other on the Outlook Bar.

  2. Click My Documents, or Favorites, or click My Computer, and then click any file system folder.

This displays the error message above if the Views.dat file is corrupted. 
Keywords          : kberrmsg kbui
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug

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Last reviewed: January 19, 1998
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