OL97: Connection Error Using NETCOM Internet Mail with Outlook

ID: Q163419

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When you start Microsoft Outlook 97 or initially connect to your NETCOM Internet Mail server, you may receive the following error message:

    You could not be logged on to mail server: servername.
    Be sure your account information is accurate. If this problem
    persists, contact your Internet Service Provider.

Following this message, you may notice that sent mail does not leave your Outbox.

WORKAROUND

This problem may be caused by incorrect settings in the Internet Mail service properties. Follow these steps to troubleshoot this problem:

NOTE: If you use the Internet Mail Enhancement Patch, see the section that

      follows these steps.

 1. From the Windows Desktop, click Start, point to Settings, and click
    Control Panel to open Control Panel.

 2. Double-click to open the Mail And Fax icon. You may only have a Mail
    icon if you did not install Fax services.

 3. If you have more than one profile, click the Show Profiles button and
    under the General tab, click the profile that contains your NETCOM
    Internet Mail settings.

 4. Click the Properties button to open the Profile Properties dialog box.
    Under the Services tab, you should see the Internet Mail service. If
    not, use the Add button to add Internet Mail.

 5. Under the Services tab, click Internet Mail, and then click the
    Properties button to open the Internet Mail Properties dialog box.

 6. Under the General tab and Mailbox Information, type
    popd.ix.netcom.com in the Internet Mail Server box.

    NOTE: If your mail server information is different than listed above,
    use the server name provided by NETCOM. For example, Canadian customers
    may have popd.ix.netcruiser.com as their mail server.

 7. In the Account Name box, type the customer's e-mail name (the user
    name without the pound sign "#"), e-mail password, and the rest of the
    Personal Information.

 8. Click the Advanced Options button to open the Advanced Options dialog
    box.

 9. In the "Forward all outbound mail to the following mail server" box,
    type smtp.ix.netcom.com.

    NOTE: If your forwarding (sending) mail server information is different
    than listed above, use the server name provided by NETCOM. For example,
    Canadian customers may have smptp.ix.netcruiser.com as their fowarding
    (sending) mail server information.

10. Click OK, OK, OK, and Close to close all dialog boxes.

Incorrect Settings Using the Internet Mail Enhancement Patch Service

1. From the Windows Desktop, click Start, point to Settings, and click

   Control Panel to open Control Panel.

2. Double-click to open the Mail And Fax icon. You may only have a Mail

   icon if you did not install Fax services.

3. If you have more than one profile, click Show Profiles and on the

   General tab, click the profile that contains your NETCOM Internet Mail
   settings.

4. Click Properties to open the Profile Properties. On the Services tab,

   you should see the Internet Mail service. If not, use the Add button to
   add Internet Mail.

5. On the Services tab, click Internet Mail, and then click Properties to

   open the Internet Mail Properties.

6. Click the Servers tab and in the Outgoing Mail (SMTP) box type,

   IN LOWERCASE, smtp.ix.netcom.com.

7. In the Incoming Mail (POP3) box type, IN LOWERCASE, popd.ix.netcom.com.

   NOTE: If your mail server information is different than listed above,
   use the server names provided by NETCOM.

8. In Account Name, type the user's e-mail name, but not including

   either the @ symbol or the # symbol, and in Password, type in your
   password

9. Click OK, OK, and Close to close all dialog boxes.

Start Outlook and try to send a message.

MORE INFORMATION

NETCOM's Internet Mail system uses one server for receipt of messages and a second server for sending messages. In the Internet Mail service profile, the Internet Mail server box identifies the mail server from which you receive mail (incoming). The Advanced Options of the Internet Mail service profile enables you to name the sending e-mail server (outgoing).

To obtain your personal NETCOM e-mail account information contact NETCOM Technical Support at the following telephone number:

    408-881-1810

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 97 connection isp

Keywords          : CfgIM 
Version           : WINDOWS:97
Platform          : WINDOWS

Last Reviewed: August 6, 1998