OL97: Error Accessing Email Address after MSN 2.5 Upgrade

ID: Q180522

The information in this article applies to:

SYMPTOMS

After you upgrade MSN, the Microsoft Network online service to version 2.5 and you double-click an e-mail address in Microsoft Outlook 97, you may receive the follow error message: 

   The name or distribution list entry has been deleted and is no
   longer a valid address book entry. The item cannot be found.
The following set of conditions can result in the above message:

CAUSE

Version 2.0 of the MSN online service provided proprietary e-mail types of MSN or MSNINET. When you removed the MSN online service, Outlook could not find the Address Book in which these e-mail types were resolved. Therefore, the Internet Mail service cannot recognize these types as valid and the error condition occurs.

RESOLUTION

The are four tasks to resolve this problem:

MORE INFORMATION

Use the following steps to update older MSN e-mail addresses:

Add the MSN Service Back into Your Profile

1. On the Tools menu, click Services and click Add.

2. Click to select The Microsoft Network Online Service, Click OK and quit 

   Outlook.

Add All E-Mail Addresses to Your Contacts

Click to select each e-mail message received before upgrading MSN and drag it to the Contacts folder. If you do not wish to reply or retain the message do not move it to the Contacts folder.

Remove the MSN Service from Your Profile

1. On the Tools menu, click Services.

2. Click to select "The Microsoft Network Online Service", and click 

   Remove, click OK and then quit Outlook.

Change the E-mail Type of All Contacts

To change the e-mail type of all Contacts automatically, you must export the Contacts in tab delimited format, then import them back replacing the originals.

To export the Contacts in tab delimited format, follow these steps:

1. On the File menu, click Import and Export.

2. Under "Choose an action to perform:" click "Export to a file" 

   and click Next.
3. Under "Select folder to export from:" click Contacts, and click 
   Next.
4. Under "Create a file of type:" click "Tab Separated Values (Windows)", 
   and click Next.
5. Under "Save exported file as:" type in a path and file name, and 
   click Next.
6. Click "Map Custom Fields."

7. Click "Clear Map," "Default Map," OK, and Finish.

To import the tab separated values file into Contacts, follow these steps:

1. On the File menu, click Import and Export.

2. Under "Choose an action to Perform:" click "Import from Schedule+ 

   or another program or file" and click Next.
3. Under "Select file of type to import:" click "Tab Separated Values 
   Windows)" and click Next.
4. Under "File to Import:" type the path to the file exported above, 
   click to select "Replace duplicates with items imported" and
   click Next.
5. Under "Select destination folder:" click Contacts, and click Next.

6. Click "Map Custom Fields."

7. Click "Clear Map," "Default Map," OK, and Finish.

Steps to Reproduce Problem

1. Upgrade to MSN 2.5.

2. Install and configure the Internet Mail Enhancement Patch for Microsoft 

   Outlook and MSN 2.5.
3. Remove the Microsoft Network Online Service from the profile.

4. Double-click the "From" address in an e-mail message received before 

   the upgrade.

REFERENCES

For more information on configuring Outlook 97 for use with MSN 2.5, please see the following article in the Microsoft Knowledge Base: 

   Article-ID: Q175880
   Title     : OL97: How to configure Outlook 97 for use with MSN 2.5
Additional query words: 97 
Keywords          : kberrmsg CfgIM 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999