OL97: Error Message Using Outlook's AutoDialer

ID: Q168807

The information in this article applies to:

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When using the AutoDialer from a Microsoft Outlook 97 Contact, you may receive the following error message: 

   The selected line or address is in use by another program or device.
   Your call could not be placed at this time. Try your call again later.

CAUSE

You are using virus protection software called, PC-cillin 95, from TouchStone Software Corporation.

-or-

Wait for dial tone before dialing is enabled.

RESOLUTION

Quit PC-cillin 95 before using the Outlook Contact AutoDialer as follows:

1. Right-click the PC-cillin 95 icon on the lower right corner of the 

   Windows Taskbar.
2. Click "Unload PC-cillin 95." This removes PC-cillin 95 from memory.

3. To restart the program, click PC-cillin 95 on the Windows Program menu.

NOTE: Unloading is not the same as uninstalling PC-cillin 95. Unloading and restarting PC-cillin 95 does not require you to restart Windows and has no effect on the installation of the program.

Disable Wait for dial tone before dialing:

1. Click Start, point to Settings, then click Control Panel.

2. Double-click Modems.

3. Click the name of the modem, click Properties, then click the 

   Connection tab.
4. Click to uncheck Wait for dial tone before dialing, click OK and 
   Close, then close Control Panel.

MORE INFORMATION

Steps to Reproduce the Problem

1. Open an Outlook Contact.

2. On the Toolbar, click the AutoDialer icon.

3. In the New Call dialog, click Start Call.

RESULT: If you are running PC-cillin 95, you get the error message above.

PC-cillin 95, is manufactured by TouchStone Software Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. 

Keywords          : kb3rdparty kberrmsg GnlAddin 
Version           : WINDOWS:97
Platform          : WINDOWS

Last Reviewed: June 3, 1998