OL97: Internal Authentication Error when Checking for New Mail

ID: Q170649

The information in this article applies to:

SYMPTOMS

In Microsoft Outlook 97, when you check for new mail, you may receive the error message: 

   Internal Authentication Error
You are unable to connect to your mail server, and cannot send or receive mail.

CAUSE

This problem occurs under the following circumstances:

RESOLUTION

To resolve this problem, check to make sure you have a properly installed Dial-Up Adapter.

How to Check the Dial-Up Adapter

1. On the Windows Taskbar, click Start, point to Settings and then click 

   Control Panel.
2. In the Control Panel, double-click System.

3. Click the Device Manager tab.

4. Click on the plus sign (+) next to Network adapters to expand the list 

   of Network adapters.
5. If the Dial-Up Adapter is installed, you will see it in the list. To 
   see if it is working properly, click to select Dial-Up Adapter and
   then click Properties. Check the Device status section to see if the
   Dial-Up Adapter is working properly. If it is not working properly you
   may need to reinstall the Dial-Up Adapter.

How to Install the Dial-Up Adapter

1. On the Windows Taskbar, click Start, point to Settings and then click 

   Control Panel.
2. In the Control Panel, double-click Add New Hardware.

3. Click Next.

4. Click No and then click Next.

5. Click Network adapters and then click Next.

6. In the Manufacturers list, click Microsoft.

7. In the Models list, click Dial-Up Adapter.

8. Click OK.

Windows will prompt you for the files needed.

REFERENCES

For more information on adding and removing Dial-up Networking components, please see the following article in the Microsoft Knowledge Base: 

   Article-ID: Q181599
   Title     : How to Remove and Reinstall Dial-Up Networking and TCP/IP
               Files[win95x]

Keywords          : kbnetwork CfgProfl 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbhowto

Last Reviewed: December 19, 1998