OL97: Outlook Caused a Stack Fault in Module Unknown

ID: Q175912

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

When accessing a folder or mailbox on a Microsoft Exchange Server using Microsoft Outlook 97, you may get the following error message:

   Outlook caused a Stack Fault in Module Unknown at <address>.

   - or -

   OUTLOOK caused an invalid page fault in module <unknown> at <address>.

CAUSE

There may be an error in one of the Outlook support files for Microsoft Exchange Server.

RESOLUTION

Rename the Microsoft Exchange Server support files, disable your anti-virus program if one exists, and reinstall Outlook.

MORE INFORMATION

Rename Support Files

1. Rename the following files, usually found in the Windows\System folder:

   Emsabp32.dll
   Emsmdb32.dll
   Emsui32.dll
   Emsuix32.dll
   Etexch32.dll

2. Turn off your anti-virus program. Some virus protection programs can

   interfere with the Microsoft Outlook 97 Setup program. If you use a
   virus protection program on your computer, please disable it before
   running Setup. You can restart the virus protection program after
   Setup is complete.

   NOTE: If your virus detection program starts automatically when you
   start Windows, you can disable it by restarting Windows while holding
   down the SHIFT key.

3. Re-install Outlook.

Keywords          : kberrmsg kbdta EvnGpf 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: April 21, 1999